UPDATED September 26, 2008 I was told this week that BlueTie/Excite is working to address the issues raised here and are also currently in the process of implementing feedback loop services. Thanks to everyone who posted!
Sorry folks…I have been missing for a bit. I was on a long EU trip (few weeks) and am just now getting unburied from email and projects now back in the states.
This was some news posted to an email group we are a part of. We have permission to re-post the thoughts here. I did edit it down and used those blurry TV pixles to protect the innocent
The good news:
Some of you know that our friends at Excite have been operating without an email department and without any dedicated resources which has necessitated duck-taping and band-aiding all of our issues for years. Today, Excite is in the process of outsourcing their webmail to a company by the name of BlueTie.
We don’t know how many of you have heard of them, so they included the following links to us:
Our friends there are very happy about this news and to have dedicating time and effort into improving and running their webmail.
The bad news:
That being said, they wanted to let us know some of the changes. BlueTie will host Excite’s mail servers and the web pages. They will NOT handle their abuse or customer service. This will be maintained by Excite. They will be handling their spam filtering and white/black list. They do not have any details as to how they do this other than it is proprietary to BlueTie We do know, however, they do NOT have a feedback loop program. Excite has recommended that BlueTie do so and that it be in ARF format, but do not know if they will heed this advice. They have also advised them to look into joining the many people that participate in many of the anti-spam groups.
Therefore, as of the cut-over date, anyone who currently is whitelisted with Excite will no longer have this benefit. In addition, all feedback loops will cease. To date, Excite has received only an email address that I can NOT share here for email admins to send their wishes to. They expect email to start moving over within the next few days and it will take about a month to move everything. This, of course, depends on how smoothly it all goes. If you have a feedback loop today, Excite plans on sending a similar letter to everyone that is currently on their feedback loop.
If you feel the need to send an email over to BlueTie and are NOT an email admin, feel free to post your comments/wishes here to tell them they NEED to have a feedback loop. We here at deliveryability.com will then compile all of these and send them over.