This is a paid job posting.

WhatCounts is looking to hire an Email Delivery Manager. Do you know someone who might be a good fit? Please help spread the word or contact jobs [at] whatcounts.com for more info.

About the Job

The Email Delivery Manager is responsible for helping our customers achieve and maintain high email deliverability rates to the inbox, detect and analyze delivery issues, as well as educate our customers on email best practices.  This position will also manage the customer experience for those enrolled in the SmartStart Plus and Delivery Plus programs. 

Responsibilities

Day-to-Day Operations:

• Consult with customers and provide guidance with email authentication, reducing abuse complaints, and send strategy
• Provide support to customers and educate them on email best practices
• Investigate and address email delivery issues
• Review inbox audit results and make suggestions on how to improve delivery through changes in infrastructure, server optimization, product interface, practices, and policy
• Help create internal training documents, e.g., FBL enrollment, Whitelisting, and submitting unblock requests

Manage the customer experience for those enrolled in the SmartStart Plus program:

• Assist the customer in building a positive and sustainable sender reputation
• Provide the customer with the knowledge and tools to maintain IP reputation beyond the program
• Provide Best Practices training that pertain to the SmartStart Plus program

Manage the customer experience for those enrolled in the Delivery Plus program and provide the following tasks:

• Campaign Delivery Monitoring
• Delivery Results Audit and Best Practices Consultation
• Reputation Report and Consultation
• Delivery Strategy Consultation and Email Infrastructure Audit

Cross-functional Engagement:

• Work in partnership with internal teams, e.g., Account Managers, Dev, IT and Sales Teams, to help raise the visibility of deliverability within WhatCounts, and be of assistance to these various groups as they interact with prospects and customers.
• Support product development team as they improve deliverability functionality within the platform.

Qualifications / Requirements

A tech-savvy people who can help our customers send better email and achieve high delivery results.

• 3-5+ years experience, preferably in a similar role
• Advanced knowledge of email authentication and other technological factors affecting email delivery
• Strong understanding of ISP/domain-specific delivery policies such as spam scoring heuristics and bounce handling rules
• Proven track record of building and maintaining whitelisting and feedback loops with ISPs
• Experience in large scale email operations (sender and receiver)
• Knowledge of SMTP protocol and DNS
• Ability to communicate recommendations for improving email strategy and operations clearly and professionally
• Self-directed and self-motivated; Must be able to prioritize effectively in a fast-paced environment
• Must have a passion for analysis and troubleshooting
• Expert knowledge of “best practices” for email creation, sending, list building and list management
• Experience using Return Path is a plus

Please help spread the word or contact jobs [at] whatcounts.com for more info.

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This is a paid job posting. 

If you would like to reach tens of thousands of email deliverability professionals with a job posting on this blog and on the @Deliverability Twitter account, please email your inquiry to jobs2010 [at] deliverability.com